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Answers To Frequently Asked Questions

Use our helpful frequently asked questions section to find the answers you need quickly, so you can get back to playing at Canada’s best casino online as quickly as possible. If your issue is more complicated and you need further assistance, remember that you can contact our Customer Service Agents. They are dedicated, friendly, efficient and available via email or live chat at any time of the day or night.

Is it safe and legal to play at an online casino in Canada?

It’s perfectly safe and legal for Canadian customers to play at JackpotCity Casino. They are fully compliant with international safety regulations and are accredited by the Malta Gaming Authority as well as the Kahnawake Commission. In addition, their games are certified fair and safe thanks to rigorous annual auditing by eCOGRA, the independent testing agency. As a result, players can play the latest casino online games and slots machines in total peace of mind.

Do online casinos pay out real money?

Online casinos like JackpotCity do pay out real money. Players place real money bets on online casino games and are paid out if they win. In the case of progressive jackpots, a small portion of the player’s bet goes into the total jackpot pool. This helps the jackpot to grow until somebody eventually wins it. Progressive jackpots offer the biggest real-money payouts that online casino players can potentially win.

Which online casinos have the biggest payouts in Canada?

The biggest payouts include progressive jackpot games, like Mega Moolah, Treasure Nile, Major Millions and Wheel of Wishes, with its $2 million WowPot! starting jackpot. The second biggest wins often come from progressive jackpot table games like blackjack. In each case, a tiny amount of every progressive jackpot bet goes into the pool until somebody wins the accumulated jackpot. These games and more are available at JackpotCity Online Casino.

How can you deposit money to play at JackpotCity Casino?

Players can deposit and withdraw money using debit and credit cards like Visa and Mastercard, web wallets like Neteller, Entropay and Skrill, as well as prepaid solutions. Then there are options like Interac and iDebit developed specifically with Canadian players in mind. The use of state-of-the-art SSL (Secure Socket Layer) encryption technology ensures that the player’s personal and financial details are secure at all times, for total peace of mind.

Do online casinos have real games?

Yes, online casinos like JackpotCity have real games. Table games like online blackjack and roulette are like real-life card-games. Live-dealer table games are hosted by professional croupiers who deal real cards and use actual casino equipment. The action is streamed to the player’s screen for an immersive and interactive experience. Online slots are as real as any land-based cabinet slots. Players can place bets on all games for chances to win real money.

Can you get casino bonuses?

Players can get a welcome bonus with a value of up to $1600 at JackpotCity Casino when they deposit for the first time. Valid for a week, this bonus breaks down into four tranches of $400 each. The casino matches the player’s deposit 100% up to a total of $400 each time. The player can use the bonus to play on any games they choose. Bonuses are subject to terms and conditions.

Which is the best online casino in Canada?

Players rate JackpotCity Casino as the best online casino in Canada for reasons of quality, convenience and security. Quality is assured by sourcing the widest variety of games from the best international suppliers such as Microgaming. Convenience stems from mobile gaming and user-friendly payment options. Security is a given thanks to JackpotCity’s accreditation by the Malta Gaming Authority and Kahnawake Commission as well as the eCOGRA Seal of Approval.

Which casino game is the best to play?

The best games to play are Vegas Craps, Wild Orient or Bob's Bowling Bonanza as they have high return-to-player percentages (RTP). Ultimately, though, the player decides which game is best for them. JackpotCity Casino has over 400 titles that cater to all tastes, including casual games, classic card and table games like online blackjack and roulette, online slots, and interactive live casino games streamed to the player’s screen.

How do you play at JackpotCity Casino?

To play casino games at JackpotCity Casino, it’s necessary to sign up for a player account. Once this straightforward process is complete, the player can use their username and password to login and enter the gaming lobby. To play for money, you must make a deposit. JackpotCity has a range of payment options including credit and debit cards, web wallets and pre-paid solutions including Canada-specific options like Interac and iDebit.

How do online casinos operate?

Online casinos provide a range of online casino games for players who register for player accounts and deposit money to play. JackpotCity offers best-in-class casino games from world-leading suppliers like Microgaming and provide high-level data security via SSL encryption technology. Customer feedback plays an important role and customer service is assured by a dedicated team of customer agents available to provide information or support via email or live chat 24/7.

Is JackpotCity Licensed?

When you’re deciding on the best casino online for you, be sure to check its licensing. In fact, this is such an important issue that it should be the most frequently asked question of all! If you know that a site is licensed by a trusted regulator you can be sure that:

  • All banking transactions are securely encrypted.
  • Your personal and financial information is always kept private.
  • Game results are created using certified Random Number Generation software.
  • Payouts are made timeously.

JackpotCity is licensed by the Malta Gaming Authority; a trusted jurisdiction in the world of online casino gaming, so you can be sure that the highest standards are maintained. We are also independently endorsed for fairness by eCOGRA and have 20 years of experience behind us, so you can feel extra confident when you register with us.

How to register an account at JackpotCity?

To register at our casino online, Canada players just need to follow a few easy steps:

  1. On the homepage, choose the “Register” button.
  2. You’ll be taken to an online registration form.
  3. Fill in the required information. This will include your location, as well as a username and password of your choosing.
  4. Click or tap to confirm that you are of legal playing age.
  5. That’s it. Your account will be created very quickly. You are moments away from playing at the best casino online!

How Do I Login to JackpotCity?

Once you’ve registered your account, it’s very easy to login and start enjoying high-quality online casino gambling. Just make sure you’re connected to the Internet, and open our homepage. Click or tap on the “Login” button, and enter your username and password when prompted.

How do I Change my Password?

Since we offer so many amazing payouts at our jackpot casino, we make security a top priority. If you forget your password or username, click on the “Login” button and then on the “Forgotten Username/Password” link. Then enter the email address registered to your JackpotCity Casino account. Within a few moments, we’ll send an email that explains how to restore your access.

Does JackpotCity Casino Support Responsible Gambling?

As well as being the best casino online for entertainment, we also offer some of the best support you will find for anyone struggling with problem gambling. See our “Responsible Gaming” page for more details on:

  • Underage gambling, the steps we take to prevent it and the steps you can take to prevent it.
  • Where to get help for problem gaming.
  • Symptoms of problem gambling behaviour.
  • Self-limiting resources that allow you to control your gaming, including deposit limits and self-exclusion periods.

What Software is Used?

One of the main reasons that JackpotCity Casino is the greatest casino online Canada has available, is that we use such incredible software. Microgaming and Evolution Gaming power our RNG and live dealer games respectively. Both are considered among the best software developers in the industry, and deliver smooth functionality, gorgeous visuals, exciting special features and great payouts on every online casino gambling experience.

Is Free Play Possible?

If you want to practice your strategy and build your playing confidence, JackpotCity is the best casino online for you. Many of our games can be played for free, so the only thing you’re spending is time. Of course, when you’re ready to place real money bets we’re also a dazzling jackpot casino!

How Do I Place Bets?

This is an obvious frequently asked question for all players. To place your wager, enter the game of your choice and set the number and value size of the coins or tokens you will use to bet. Then click or tap the “Play Now” button, and start playing. You can adjust your stakes between each round.

Bonus Terms and Conditions

At JackpotCity Casino online Canada players will always be treated fairly. However, that doesn’t mean you shouldn’t check the terms and conditions of all bonuses and promotions very carefully. These will tell you how many days you have to use your extra funds, if you have to play at certain times or whether the bonuses apply to specific games. A clear understanding of the conditions will help you maximise your bonus benefits.

What are Playthrough Requirements?

Often also called Wagering Requirements, Playthrough Requirements stipulate how many times you have to bet your bonus amount before you are allowed to cash it out. If a bonus of $100 has a 40x Wagering Requirement attached to it, for example, you’ll need to bet $4000 before you can withdraw the $100.

Is There a Loyalty Scheme?

Yes, JackpotCity offers one of the best casino online Loyalty Schemes. The programme is kept very simple; you get Loyalty Points for every real-money wager that you place. When you have enough points, you can redeem them for credits to keep playing at our jackpot casino for even longer! For more details, check out the Loyalty Rewards that you’ll find on our homepage.

Which Banking Options are Available?

When it comes to banking JackpotCity Casino Canada has a lot of trustworthy methods, including the award-winning MuchBetter eWallet. MuchBetter offers the lowest gaming e-wallet fees and fast transactions, simplifying your deposits and withdrawals. To see more information about this and every option that is available to you, login to your account and access the “Banking” tab at the top of the home screen. The full selection of banking systems for your location will appear.

How Do I Withdraw Money?

Follow these steps to make withdrawals from your player account:

  1. Click or tap on the “Banking” tab and then on the “Withdrawal” option.
  2. Your chosen deposit method will automatically be used for withdrawals.
  3. If your deposit method doesn’t allow for withdrawals, you’ll be promoted to choose another method for cashing out. At JackpotCity Casino online Canada players have a wide range of options, so this should be easy.
  4. Follow the prompts and enter how much money you wish to withdraw.
  5. Click or tap to confirm that all details are correct.
  6. The pending period for all withdrawals is 24 hours, and the requests will then be processed. Processing time depends on the system you’re using. See our “Banking” page for details.

Why Won’t my Deposit/Withdrawal Clear?

If your deposit or withdrawal won’t clear, check whether there is a technical issue first. Make sure you’re connected to the Internet, and then log out of and back in to your account. If you’re still having issues, make sure that you have sufficient funds available. After this, contact Customer Support if the problem persists.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Why Has My Bonus Not Cleared?

Luckily this is not a very frequently asked question at JackpotCity Casino. We consider ourselves the best casino online for smooth functionality, and our operators don’t usually make mistakes with something as important as player bonuses. If you’re experiencing difficulties check that you’ve completed all onus requirements. If you have done so and are still having problems, don’t hesitate to get in touch with our Customer Service team.

Is Mobile Gaming Possible?

This is another frequently asked question, because mobile functionality is so important today. Players are very busy, and their online casino gambling must be able to keep up with them. JackpotCity Casino does just that, and is ideally compatible with all Android and iOS devices.

Must I Use Different Accounts Across Devices?

No, at JackpotCity online casino gambling is equally easy on desktop, tablet and smartphone platforms. You’ll use the same login details to access the same account. As well as making it simpler to manage your deposits and bankroll, this also allows you to accumulate your bonuses faster so that you can spend more time playing at our jackpot casino!

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