Canada Casino Frequently Asked Questions
At JackpotCity, we want to ensure you have all the answers to anything online casino-related you may possibly be wondering about. Our FAQ page covers some of the commonly asked questions, however, if your issue is more complicated and you need further assistance, remember that you can contact our Customer Service Agents. They are dedicated, friendly, efficient and available via email or live chat at any time of the day or night.
In order to play for real money, check out our casino payment methods.
Need assistance with bonus wagering? We have online support agents available to assist you for your mobile casino queries, casino games online rules, withdrawal times etc
Online Casino FAQs for Canada
Is it safe and legal to play at an online casino in Canada?
Do online casinos pay out real money?
How do online casinos operate?
Which is the best online casino in Canada?
Is JackpotCity Licensed?
Your personal and financial information is always kept private.
Game results are created using certified Random Number Generation software.
Payouts are made timeously.
JackpotCity is licensed by the Gaming Commission; a trusted jurisdiction in the world of online casino gaming, so you can be sure that the highest standards are maintained. We are also independently endorsed for fairness by eCOGRA and have 20 years of experience behind us, so you can feel extra confident when you register with us.
"How to" with Jackpotcity
How to register an account at JackpotCity?
How do you play at JackpotCity Casino?
How Do I Login to JackpotCity?
How do I Change my Password?
How can you deposit money to play at JackpotCity Casino?
Does JackpotCity Casino Support Responsible Gambling?

Online Casino Game FAQs
Do online casinos have real games?
Which casino game is the best to play?
Which online casino games have the biggest payouts in Canada?
What Software is Used?
Is Free Play Possible?
How Do I Place Bets?
What are Playthrough Requirements?
Is There a Loyalty Scheme?
Is Mobile Gaming Possible?
Must I Use Different Accounts Across Devices?

JackpotCity Bonuses and Promotions
Can you get casino bonuses?
Why Has My Bonus Not Cleared?
Bonus Terms and Conditions
Online casino banking FAQs
Which Banking Options are Available?
How Do I Withdraw Money?
Why Won’t my Deposit/Withdrawal Clear?
What is a source of wealth request?
