Back To Top
Live Chat
×

Sorry, your browser is not supported

Sign Up 1st / 2nd / 3rd / 4th Deposit - Match Bonus up to $400 • New customers only • Min deposit $10 • 70x wagering • Terms apply
Triangle Black

Answers To Frequently Asked Questions

Use our helpful frequently asked questions section to find the answers you need quickly, so you can get back to playing at Canada’s best casino online as quickly as possible. If your issue is more complicated and you need further assistance, remember that you can contact our Customer Service Agents. They are dedicated, friendly, efficient and available via email or live chat at any time of the day or night.

Is JackpotCity Licensed?

When you’re deciding on the best casino online for you, be sure to check its licensing. In fact, this is such an important issue that it should be the most frequently asked question of all! If you know that a site is licensed by a trusted regulator you can be sure that:

  • All banking transactions are securely encrypted.
  • Your personal and financial information is always kept private.
  • Game results are created using certified Random Number Generation software.
  • Payouts are made timeously.

JackpotCity is licensed by the Malta Gaming Authority; a trusted jurisdiction in the world of online casino gaming, so you can be sure that the highest standards are maintained. We are also independently endorsed for fairness by eCOGRA and have 20 years of experience behind us, so you can feel extra confident when you register with us.

How to I an Account Register at JackpotCity?

To register at our casino online, Canada players just need to follow a few easy steps:

  1. On the homepage, choose the “Register” button.
  2. You’ll be taken to an online registration form.
  3. Fill in the required information. This will include your location, as well as a username and password of your choosing.
  4. Click or tap to confirm that you are of legal playing age.
  5. That’s it. Your account will be created very quickly. You are moments away from playing at the best casino online!

How Do I Login to JackpotCity?

Once you’ve registered your account, it’s very easy to login and start enjoying high-quality online casino gambling. Just make sure you’re connected to the Internet, and open our homepage. Click or tap on the “Login” button, and enter your username and password when prompted.

How do I Change my Password?

Since we offer so many amazing payouts at our jackpot casino, we make security a top priority. If you forget your password or username, click on the “Login” button and then on the “Forgotten Username/Password” link. Then enter the email address registered to your JackpotCity Casino account. Within a few moments, we’ll send an email that explains how to restore your access.

Does JackpotCity Casino Support Responsible Gambling?

As well as being the best casino online for entertainment, we also offer some of the best support you will find for anyone struggling with problem gambling. See our “Responsible Gaming” page for more details on:

  • Underage gambling, the steps we take to prevent it and the steps you can take to prevent it.
  • Where to get help for problem gaming.
  • Symptoms of problem gambling behaviour.
  • Self-limiting resources that allow you to control your gaming, including deposit limits and self-exclusion periods.

What Software is Used?

One of the main reasons that JackpotCity Casino is the greatest casino online Canada has available, is that we use such incredible software. Microgaming and Evolution Gaming power our RNG and live dealer games respectively. Both are considered among the best software developers in the industry, and deliver smooth functionality, gorgeous visuals, exciting special features and great payouts on every online casino gambling experience.

Is Free Play Possible?

If you want to practice your strategy and build your playing confidence, JackpotCity is the best casino online for you. Many of our games can be played for free, so the only thing you’re spending is time. Of course, when you’re ready to place real money bets we’re also a dazzling jackpot casino!

How Do I Place Bets?

This is an obvious frequently asked question for all players. To place your wager, enter the game of your choice and set the number and value size of the coins or tokens you will use to bet. Then click or tap the “Play Now” button, and start playing. You can adjust your stakes between each round.

Does JackpotCity Offer Bonuses?

Of course we offer bonuses! We could hardly call ourselves the best casino online if we didn’t. Our Welcome Bonus will get you started off in the right way, and after that there are plenty of generous regular promotions to look out for. Check what’s available every time you login to your account, and see for yourself why we’re known as a jackpot casino.

Bonus Terms and Conditions

At JackpotCity Casino online Canada players will always be treated fairly. However, that doesn’t mean you shouldn’t check the terms and conditions of all bonuses and promotions very carefully. These will tell you how many days you have to use your extra funds, if you have to play at certain times or whether the bonuses apply to specific games. A clear understanding of the conditions will help you maximise your bonus benefits.

What are Playthrough Requirements?

Often also called Wagering Requirements, Playthrough Requirements stipulate how many times you have to bet your bonus amount before you are allowed to cash it out. If a bonus of $100 has a 40x Wagering Requirement attached to it, for example, you’ll need to bet $4000 before you can withdraw the $100.

Is There a Loyalty Scheme?

Yes, JackpotCity offers one of the best casino online Loyalty Schemes. The programme is kept very simple; you get Loyalty Points for every real-money wager that you place. When you have enough points, you can redeem them for credits to keep playing at our jackpot casino for even longer! For more details, check out the Loyalty Rewards that you’ll find on our homepage.

Which Banking Options are Available?

When it comes to banking JackpotCity Casino Canada has a lot of trustworthy methods, including the award-winning MuchBetter eWallet. MuchBetter offers the lowest gaming e-wallet fees and fast transactions, simplifying your deposits and withdrawals. To see more information about this and every option that is available to you, login to your account and access the “Banking” tab at the top of the home screen. The full selection of banking systems for your location will appear.

How Do I Deposit Money?

To deposit money into your player account, follow these simple steps:

  1. Make your way to the “Banking” tab and select the “Deposit” option.
  2. Select the best casino online payment method for your needs.
  3. Enter the details that are required, including the amount of money that you want to deposit.
  4. If you are using a debit or credit card you’ll need to take a few moments to enter your personal information. For all future transactions, this will be AutoFilled in an instant. You may also need to provide proof of identification or address.
  5. Check that you’ve filled in everything correctly, and then click to confirm the transfer.
  6. The funds should be in your player account within just a few moments.

How Do I Withdraw Money?

Follow these steps to make withdrawals from your player account:

  1. Click or tap on the “Banking” tab and then on the “Withdrawal” option.
  2. Your chosen deposit method will automatically be used for withdrawals.
  3. If your deposit method doesn’t allow for withdrawals, you’ll be promoted to choose another method for cashing out. At JackpotCity Casino online Canada players have a wide range of options, so this should be easy.
  4. Follow the prompts and enter how much money you wish to withdraw.
  5. Click or tap to confirm that all details are correct.
  6. The pending period for all withdrawals is 24 hours, and the requests will then be processed. Processing time depends on the system you’re using. See our “Banking” page for details.

Why Won’t my Deposit/Withdrawal Clear?

If your deposit or withdrawal won’t clear, check whether there is a technical issue first. Make sure you’re connected to the Internet, and then log out of and back in to your account. If you’re still having issues, make sure that you have sufficient funds available. After this, contact Customer Support if the problem persists.

Why Has My Bonus Not Cleared?

Luckily this is not a very frequently asked question at JackpotCity Casino. We consider ourselves the best casino online for smooth functionality, and our operators don’t usually make mistakes with something as important as player bonuses. If you’re experiencing difficulties check that you’ve completed all onus requirements. If you have done so and are still having problems, don’t hesitate to get in touch with our Customer Service team.

Is Mobile Gaming Possible?

This is another frequently asked question, because mobile functionality is so important today. Players are very busy, and their online casino gambling must be able to keep up with them. JackpotCity Casino does just that, and is ideally compatible with all Android and iOS devices.

Must I Use Different Accounts Across Devices?

No, at JackpotCity online casino gambling is equally easy on desktop, tablet and smartphone platforms. You’ll use the same login details to access the same account. As well as making it simpler to manage your deposits and bankroll, this also allows you to accumulate your bonuses faster so that you can spend more time playing at our jackpot casino!

Triangle Dark