Canada Casino Frequently Asked Questions

It’s perfectly safe and legal for Canadian customers to play at JackpotCity Casino. They are fully compliant with international safety regulations and are accredited by the Kahnawake Gaming Commission. In addition, their games are certified fair and safe thanks to rigorous annual auditing by eCOGRA, the independent testing agency. As a result, players can play the latest casino online games and slots machines in total peace of mind.

Online casinos like JackpotCity do pay out real money. Players place real money bets on online casino games and are paid out if they win. In the case of progressive jackpots, a small portion of the player’s bet goes into the total jackpot pool. This helps the jackpot to grow until somebody eventually wins it. Progressive jackpots offer the biggest real-money payouts that online casino players can potentially win.

Online casinos provide a range of online casino games for players who register for player accounts and deposit money to play. JackpotCity offers best-in-class casino games from world-leading suppliers like Microgaming and provide high-level data security via SSL encryption technology. Customer feedback plays an important role and customer service is assured by a dedicated team of customer agents available to provide information or support via email or live chat 24/7.

Players rate JackpotCity Casino as the best online casino in Canada in Canada for reasons of quality, convenience and security. Quality is assured by sourcing the widest variety of games from the best international suppliers such as Microgaming and Evolution. Convenience stems from mobile gaming and user-friendly payment options. Security is a given thanks to JackpotCity’s accreditation by the Kahnawake Gaming Commission as well as the eCOGRA Seal of Approval.

When you’re deciding on the best casino online for you, be sure to check its licensing. In fact, this is such an important issue that it should be the most frequently asked question of all! If you know that a site is licensed by a trusted regulator you can be sure that:
All banking transactions are securely encrypted.
Your personal and financial information is always kept private.
Game results are created using certified Random Number Generation software.
Payouts are made timeously.
JackpotCity is licensed by the Kahnawake Gaming Commission; a trusted jurisdiction in the world of online casino gaming, so you can be sure that the highest standards are maintained. We are also independently endorsed for fairness by eCOGRA and have 20 years of experience behind us, so you can feel extra confident when you register with us.

To register at our casino online, Canada players just need to follow a few easy steps: On the homepage, choose the “Register” button.
You’ll be taken to an online registration form.
Fill in the required information. This will include your location, as well as a username and password of your choosing.
Click or tap to confirm that you are of legal playing age.
That’s it. Your account will be created very quickly. You are moments away from playing at the best casino online!

To play casino games at JackpotCity Casino, it’s necessary to sign up for a player account. Once this straightforward process is complete, the player can use their username and password to login and enter the gaming lobby. To play for money, you must make a deposit. JackpotCity has a range of payment options including credit and debit cards, web wallets and pre-paid solutions including Canada-specific options like Interac and iDebit.

Once you’ve registered your account, it’s very easy to login and start enjoying high-quality online casino gambling. Just make sure you’re connected to the Internet, and open our homepage. Click or tap on the “Login” button, and enter your username and password when prompted.

Since we offer so many amazing payouts at our jackpot casino, we make security a top priority. If you forget your password or username, click on the “Login” button and then on the “Forgotten Username/Password” link. Then enter the email address registered to your JackpotCity Casino account. Within a few moments, we’ll send an email that explains how to restore your access.

Players can deposit and withdraw money using debit and credit cards like Visa and Mastercard, web wallets, Entropay and Skrill, as well as prepaid solutions. Then there are options like Interac and iDebit developed specifically with Canadian players in mind. The use of state-of-the-art SSL (Secure Socket Layer) encryption technology ensures that the player’s personal and financial details are secure at all times, for total peace of mind.

As well as being the best casino online for entertainment, we also offer some of the best support you will find for anyone struggling with problem gambling. See our Responsible Gaming page for more details on:
Underage gambling, the steps we take to prevent it and the steps you can take to prevent it.
Where to get help for problem gaming.
Symptoms of problem gambling behaviour.
Self-limiting resources that allow you to control your gaming, including deposit limits and self-exclusion periods.

Players can get a welcome bonus with a value of up to $1600 at JackpotCity Casino when they deposit for the first time. Valid for a week, this bonus breaks down into four tranches of $400 each. The casino matches the player’s deposit 100% up to a total of $400 each time. The player can use the bonus to play on any games they choose. Bonuses are subject to terms and conditions.

Luckily this is not a very frequently asked question at JackpotCity Casino. We consider ourselves the best casino online for smooth functionality, and our operators don’t usually make mistakes with something as important as player bonuses. If you’re experiencing difficulties check that you’ve completed all onus requirements. If you have done so and are still having problems, don’t hesitate to get in touch with our Customer Service team.

At JackpotCity Casino online Canada players will always be treated fairly. However, that doesn’t mean you shouldn’t check the bonus terms and conditions of all promotions very carefully. These will tell you how many days you have to use your extra funds, if you have to play at certain times or whether the bonuses apply to specific games. A clear understanding of the conditions will help you maximise your bonus benefits.

When it comes to banking with JackpotCity Casino Canada, we have a lot of trustworthy payment methods, including the award-winning MuchBetter eWallet. MuchBetter offers the lowest gaming e-wallet fees and fast transactions, simplifying your deposits and withdrawals. To see more information about this and every option that is available to you, login to your account and access the “Banking” tab at the top of the home screen. The full selection of banking systems for your location will appear.

Follow these steps to make withdrawals from your player account:
Click or tap on the “Banking” tab and then on the “Withdrawal” option.
Your chosen deposit method will automatically be used for withdrawals.
If your deposit method doesn’t allow for withdrawals, you’ll be promoted to choose another method for cashing out. At JackpotCity Casino online Canada players have a wide range of options, so this should be easy.
Follow the prompts and enter how much money you wish to withdraw.
Click or tap to confirm that all details are correct.
The pending period for all withdrawals is 24 hours, and the requests will then be processed. Processing time depends on the system you’re using. See our “Banking” page for details.

If your deposit or withdrawal won’t clear, check whether there is a technical issue first. Make sure you’re connected to the Internet, and then log out of and back in to your account. If you’re still having issues, make sure that you have sufficient funds available. After this, contact Customer Support if the problem persists.

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.  “Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
 bank statements
Payslip
Recently filed business accounts
sale of an asset details in the completion statement
divorce settlement and court order specifying the written settlement agreement
inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.