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Sign Up 1st / 2nd / 3rd / 4th Deposit - Match Bonus up to $400 • New customers only • Min deposit $10 • 70x wagering • Terms apply
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Frequently Asked Questions

Get the answers to your Frequently Asked Questions about JackpotCity Casino right here.

Are online casinos fair?

Some online casinos might not be fair, but players at JackpotCity Online Casino can rest assured of an online casino gaming experience that is completely safe and fair. Since inception in 1998, JackpotCity has held an operator’s license issued by the Malta Gaming Authority, the international online casino regulator. The eCOGRA Seal of Approval also certifies that JackpotCity’s games are rigorously and independently audited for safety and finance every year.

Is it possible to win real money at an online casino?

Yes, players in Trinidad and Tobago can win real money if they sign up for an account at JackpotCity Online Casino. The casino has more than 500 table games, slots, and casual games with chances to win real money, as well as progressive jackpot games with potentially massive payouts.  JackpotCity is externally audited by eCOGRA to ensure that outcomes and payouts are fair, random and completely independent of one another.

Which games can I play for the biggest jackpot?

The biggest jackpots come with progressive jackpot games like Mega Moolah, Major Millions, Treasure Nile and Wheel of Wishes, with its incredible $2 million WowPot! feature. These games are all slots but table games like blackjack also come with progressive jackpots. The way progressive jackpot games work is that a fraction of every bet placed on a progressive jackpot game goes into the pot until somebody wins the full amount.

What type of payment methods does JackpotCity Online Casino offer?

A range of safe and reliable payment methods are supported, including leading credit and debit cards merchants Visa and MasterCard, as well as e-wallets like EcoPayz and Neteller. Various Instant Banking Transfer options are also available as are prepaid cards, like paysafecard. The use of SSL (Secure Socket Layer) protocols ensures that the player’s personal and financial information is always safe.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Are online casino games real?

The online casino games at JackpotCity Online Casino are as real as they come. Live dealer games provide an incredibly immersive, true-to-life experience with real-life card and table games streamed to players’ desktop and mobile devices. These games are just as real as the conventional games found inside land-based casinos. Then there are the casino’s 500+ online casino games that include hyper-realistic online simulations of table games like blackjack and roulette.

Can I receive a bonus from JackpotCity Online Casino?

Yes, all new players can take advantage of a generous $1600 welcome deposit bonus in their first seven days. This offer is split 4 ways thus allowing players with more opportunities to use it. Each segment is valued at up to $400 and a player need simply opt in for it and make a deposit to receive it. Terms and conditions apply.

Where can I find the best online casino?

Players in Trinidad and Tobago will find that JackpotCity is the best online casino at which to play. Players rate JackpotCity highly because of the quality and variety of its 500+ casino games selection. Players also enjoy the fact that each month brings with it the release of at least two new games and thus new ways in which to potentially win. Safety, security and peace of mind are also assured.

What are the best games on offer at JackpotCity Casino?

Aces & Eights Video Poker, Multi-hand Bonus Blackjack and Vegas Craps are currently the best games to play as they boast a favourable return-to-player percentage (RTP). Of course, it ultimately comes down to what casino games the individual player enjoys playing most. With over 500 online casino games including table games, casual games, slots and live dealer games, JackpotCity Casino caters for every player.

How can I start playing at JackpotCity Casino?

To start playing online casino games, a new player must first register a JackpotCity Online Casino account. Once the player has set up their account and received their personal Username and Password, they may log in on via desktop or mobile, head on to the banking lobby and make a deposit. The player may then enter the gaming lobby and start playing any one of the 500+ games at JackpotCity.

How does an online casino function?

An online casino is powered by an algorithm that enables players with chances to win real money in a secure environment once they’ve registered and deposited funds. The games at JackpotCity Casino are supplied by leading brands like Microgaming, NetEnt and Evolution Gaming. Strict safety standards handed down by the Malta Gaming Authority mean that players can enjoy total peace of mind. The casino’s support staff are available 24/7 via email and live chat.

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