Back To Top
Sorry, your browser is not supported
Sign Up 1st / 2nd / 3rd / 4th Deposit - Match Bonus up to $400 • New customers only • Min deposit $10 • 70x wagering • Terms apply
Triangle Black

Frequently Asked Questions

Find quick answers to your most frequently asked questions here.

Do online casinos pay out fairly?

JackpotCity Casino pays out fairly and the casino games available are totally fair. The casino is accredited by the Malta Gaming Authority (MGA) to ensure that all its casino games have fair and transparent outcomes. For added validation, JackpotCity’s games also have the eCOGRA Seal of Approval for safety and fairness. This requires an independent audit every year. It’s a way for JackpotCity Casino to consistently maintain best practices in the competitive online casino industry.

Can I play with real money at an online casino?

Yes, you can play for real money at JackpotCity Casino. Players can set their own betting limits for responsible gaming purposes and games are available in free-play mode too. Some games carry the opportunity to win a progressive jackpot, which is a jackpot that grows every time someone plays, until a player wins the entire progressive jackpot. These are the biggest real-money wins that players can potentially make at JackpotCity.

Which are the biggest online casino payouts?

Progressive jackpot games offer the biggest potential wins by far. Progressive jackpot networks pool a percentage of every bet by players worldwide to create a jackpot that keeps growing progressively until somebody wins it. Among the most popular progressive jackpot titles are Mega Moolah and Wheel of Wishes. These progressive slots start off with jackpots of $1 million and $2 million respectively. To play progressive slots, it is necessary to bet.

How do I deposit and withdraw money at JackpotCity Casino?

Players in Bermuda can withdraw and deposit money easily and efficiently via debit and credit cards like Visa and Master Card, direct bank transfers and web wallets like Neteller, Skrill and Entropay, as well as prepaid vouchers. Thanks to the use of state-of-the-art SSL (Secure Socket Layer) encryption technology, JackpotCity Bermuda is able to ensure that the player’s personal and financial information is secure at all times.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Are online casinos real?

Online casinos, like JackpotCity Bermuda, are real and offer an authentic and immersive casino gaming experience. Online card and table games have the same game-play as the originals and take place in realistic casino environments. Meanwhile live casino games like live dealer blackjack, live dealer poker, live dealer roulette and live dealer baccarat use streaming technology to take players table-side with a real dealer using real cards and genuine casino equipment.

Can I get a casino bonus at JackpotCity?

All players in Bermuda can get a casino bonus when they sign up at JackpotCity for the first time and make their first deposit. JackpotCity offers a $1600 match bonus in four tranches of up to $400. In other words, the house matches the player’s deposit 100% up to $400, and they can do that four times provided they take up the offer in their first week. Terms and conditions apply.

Which online casino is the best?

Players in Bermuda have rated JackpotCity as the best online casino. The games are supplied by best-in-class developers like Microgaming and outcomes and payouts are fair and transparent. Security is assured courtesy of state-of-the-art SSL encryption technology that keeps players’ personal and financial information safe at all times. Games include online slots, casual games, video poker, table games and live casino games, so there’s something for every taste and every level of experience.

Which are the best casino games to play at JackpotCity Casino?

The best casino games to play at JackpotCity are high return-to-player percentage (RTP) games, such as Multi-hand Bonus Blackjack, Hold 'em High Gold and Casino War. It’s the individual player’s choice in the end, though, and JackpotCity caters for every preference with over 400 games ranging from casual games to online slots, classic card and table games, video poker and live dealer games.

How can I start playing at JackpotCity Casino?

To get started at JackpotCity Casino, it’s necessary to sign up for a player account. Then the player can login, enter the gaming lobby and select a game. Players who choose to wager real money must also make a deposit. JackpotCity has partnered with leading Bermudan and international financial services providers to provide a convenient selection of payment options including credit cards, debit cards, direct bank transfer, web wallets and prepaid vouchers.

How do online casinos actually work?

JackpotCity Casino works by supplying online casino games for players to enjoy. The games are sourced from world-class developers like Microgaming and Evolution Gaming. For convenience, JackpotCity has a spread of easy payment solutions as well as a mobile casino option. JackpotCity uses Secure Socket Layer (SSL) encryption technology to keep the player’s personal information safe. Customer support agents are on hand 24/7 via live chat and email.

Triangle Dark