JackpotCity Online Casino is committed to being the very best online entertainment group in the world. This means doing everything possible to give our players an enjoyable, responsible and safe gaming experience. JackpotCity Online Casino fully supports responsible gaming and to ensure that you continue to enjoy safe and manageable play, please bear the following in mind:
- Gambling should be seen as entertainment and not as a means to make money;
- Keep track of the time and money you spend while gambling.
We have also implemented the following strict rules to ensure a responsible gaming environment:
Playing with us is restricted to persons over the age of 18, or the legal age of majority in their jurisdiction, whichever is greater.
If you share your computer with friends or family who are under the legal age to participate in our games and you would like to restrict their access to this site, please click here to register with this filtering company.
If you are concerned about your gambling behaviour, you may choose to lock your gaming account. During this time, we will also take all reasonable steps to ensure you do not receive any promotional material.
Cooling Off Period
Should you wish to temporarily exclude yourself from our Casino, please contact support directly and state exactly how long you want to be excluded for. Please note: the minimum 'Cooling Off' period is 24 hours and the maximum period is 6 months.
If you would like to self-exclude yourself from our Casino, please contact support and state how long you would like to be excluded for. Please note: the minimum 'Self Exclusion' period is 6 months.
If you want to request a deposit limit, please contact us and an operator will deal with your request. The decrease of deposit limits are available per day, per week and per month. Your requests shall be dealt with timeously by an operator. Increases in previously decreased deposit limit requests shall only be effective after 24 hours.
Players also have the option of adjusting their maximum deposit limits at any time.
To change your deposit limits or to request exclusion, please contact our 24/7 Support Team.
If you are worried about your gaming behavior, please take our self-assessment test